To get started, all users need to download the Saba Eats User App from the app store. You need a smartphone, an email address, and a registered phone number.
Sign up using your details.
You will receive a one-off confirmation code via SMS in order to activate your account.
How do I order a meal or grocery?
Open the service app on your Smartphone.
Enable your location. To do that go to your phone settings.
Once your location is on, you are automatically located via GPS. The ‘App Radar’ function shows you all available restaurants, shops, or supermarkets nearby. Pick the available services as you wish.
You need to confirm your location and destination address.
You can also specify your individual booking and delivery options here.
Confirm your address selection and your options, and make your order.
The restaurant will automatically receive and confirm your order together with the estimated delivery time.
Next, the Saba Eats courier will deliver your order timely.
Do I lose my order request if I close the app?
No, the booking continues even if you close the app. A push message is sent just before the courier arrives. If you leave the app open, you can track the driver’s arrival live on the map.
Paying for your order is easy.
1. Pay using a credit or debit card. Simply save the payment method of your choice for future orders. Or go cashless by adding money to your unique wallet on the app. The cashless or cardless payment method is by far the most popular method.
After successful verification, you receive a message informing you of the successful transaction.
Your payment receipt showing the shipping fee, tax paid, and total cost paid will be emailed to you. The restaurant collects all taxes.
You can view all your past orders on your dashboard.
How much do delivery agencies make?
Agencies in South Africa are paid fixed fees which currently is R32 per completed delivery.
In some countries, the full delivery fee is given to the agent. We calculate this by using a simple industry standard formula: delivery/shipping fee = Base fee + per km fee + per minute fee.
All fees are subject to change for various reasons.
Saba Eats Admin, August 2024